Refund and Cancellation Policy

Thank you for choosing our website, www.spsinfo.in, for your payment payout service, AEPS service, PAN card service, recharge and billing service, grocery store, and money transfer service needs. We strive to provide you with excellent service and customer satisfaction. However, we understand that there may be situations where you need to cancel or request a refund. Please review our refund and cancellation policy outlined below:

Cancellation Policy:

1.1. Payment Payout Service, AEPS Service, PAN Card Service, Recharge and Billing Service, and Money Transfer Service:

Cancellation requests for these services can be made anytime before the service has been initiated or processed. Once the service has been initiated or processed, cancellation may not be possible, and the charges incurred will be non-refundable.
To cancel a service, please contact our customer support team at support@spsinfo.in, mentioning your order details and the reason for cancellation.

1.2. Grocery Store:

For grocery orders, cancellation requests can be made within a specific time frame, usually within 24 hours before the scheduled delivery or pickup. Please refer to the specific cancellation policy mentioned on our website or during the checkout process.
If a cancellation request is made within the specified time frame, we will refund the amount paid for the canceled items through the original payment method used during the order placement.

Refund Policy:

2.1. Payment Payout Service, AEPS Service, PAN Card Service, Recharge and Billing Service, and Money Transfer Service:

Refund requests for these services will be evaluated on a case-by-case basis, depending on the circumstances and service provider's policies. Please contact our customer support team at support@spsinfo.in to initiate a refund request, providing all relevant details.
If a refund is approved for a failed transaction, the amount will be refunded to the original payment method used during the transaction within 7 days.

2.2. Grocery Store:

Refunds for grocery store items will be processed in the following cases:
- If the delivered items are damaged, expired, or of poor quality, please contact our customer support team within a reasonable time frame to initiate a refund or replacement request.
- In case of missing items from your order, please notify us immediately upon receiving the delivery or within the specified time frame, as mentioned on our website.
Refunds will be provided through the original payment method used during the order placement.

Please note:

Refunds may take some time to process, depending on the payment method and financial institution policies.

Any charges imposed by third parties, such as banks or payment gateway providers, during the refund process will be borne by the customer.

Our website reserves the right to modify or update this refund and cancellation policy at any time without prior notice. It is advisable to review this policy periodically.

If you have any further questions or need assistance regarding our refund and cancellation policy, please contact our customer support team at support@spsinfo.in, who will be happy to assist you.